Contact information
Thank you for visiting VELARÉ Fragrances. For product enquiries, order support, payment confirmation, delivery updates, or general assistance, please contact us using the details below.
Business Name
VELARÉ Fragrances
Email Address
WhatsApp / Customer Support
+27 (72) 737-5432
Website
velarefragrances.com
Social Media
Instagram: @velarefragrances
TikTok: @velare_fragrances
Facebook: Velaré Fragrances
Customer Support Hours
Monday to Friday: 09:00 – 17:00
Saturday: 09:00 – 13:00
Sunday and Public Holidays: Closed
Messages received outside customer support hours will be attended to on the next business day.
Order Support
When contacting us about an order, please include your order number, full name, and the email address or phone number used at checkout. This helps us assist you faster.
For EFT/manual payment orders, please ensure that your proof of payment is submitted and that your order number is used as the payment reference.
Important Notice
VELARÉ Fragrances will only communicate with customers through the official contact details listed above. Please avoid sharing personal or payment information with unofficial accounts or unknown individuals claiming to represent our brand.