Legal notice
This website is owned and operated by VELARÉ Fragrances. By accessing, browsing, or purchasing from this website, customers and visitors agree to the terms, notices, and policies made available on this website.
Business Information
Business name: VELARÉ Fragrances
Website: velarefragrances.com
Email: info@velarefragrances.co.za
WhatsApp: +27 (72) 737-5432
Country of operation: South Africa
VELARÉ Fragrances is a South African fragrance brand offering premium 100ml Eau de Parfum products, including AUREUM, NOCTIS, and SOLIS.
Product Information
We make every reasonable effort to ensure that product descriptions, fragrance notes, pricing, images, and availability are accurate and up to date. However, slight variations may occur due to photography, lighting, packaging updates, screen display settings, or product improvements.
All fragrance products are intended for external use only. Customers should avoid contact with eyes, broken skin, and sensitive areas. If irritation occurs, discontinue use immediately.
Intellectual Property
All content on this website, including the VELARÉ name, logo, product names, images, text, designs, branding, graphics, and website layout, belongs to VELARÉ Fragrances unless otherwise stated.
No person may copy, reproduce, distribute, modify, publish, or use any part of this website or brand identity without written permission from VELARÉ Fragrances.
Website Use
Visitors and customers may use this website only for lawful purposes. Users may not interfere with the website’s security, attempt unauthorised access, upload harmful content, misuse customer information, commit fraud, or use the website in a way that may damage the brand, website, or other users.
Payments and Orders
Orders placed through this website are subject to product availability, payment confirmation, and order verification. Where EFT/manual payment is selected, orders will only be processed once proof of payment has been received and payment has been confirmed.
VELARÉ Fragrances reserves the right to cancel or refuse any order where fraud is suspected, payment cannot be verified, incorrect information is provided, or stock is unavailable.
Shipping and Delivery
Delivery options, courier fees, and estimated delivery times are provided at checkout or in our Shipping Policy. Delivery times are estimates and may be affected by courier availability, location, public holidays, incorrect customer details, or circumstances beyond our control.
Returns and Consumer Rights
Returns, exchanges, and refunds are handled according to our Refund Policy and applicable South African consumer protection requirements. Due to the personal nature of fragrance products, returns may be limited to products that are unused, unopened, sealed, and in their original packaging, except where goods are defective, damaged, or incorrect.
Privacy and Personal Information
VELARÉ Fragrances respects customer privacy and processes personal information in line with our Privacy Policy. South Africa’s Information Regulator states that POPIA provides conditions for lawful processing of personal information and minimum requirements for personal information protection, so customer information must be handled responsibly.
Third-Party Services
This website may use third-party services such as Shopify, payment providers, courier providers, social media platforms, analytics tools, and marketing services. VELARÉ Fragrances is not responsible for service interruptions, errors, privacy practices, or terms of third-party platforms, but we aim to work only with trusted service providers.
Limitation of Liability
VELARÉ Fragrances will not be liable for indirect, incidental, special, or consequential losses arising from use of this website, delayed deliveries, third-party service interruptions, payment failures, or customer misuse of products.
Nothing in this notice limits any rights customers may have under applicable South African law.
Updates to This Notice
VELARÉ Fragrances may update this Legal Notice from time to time. The latest version will be made available on this website. Continued use of the website after changes are posted means that the updated notice applies.
Contact
For questions about this Legal Notice, orders, payments, delivery, or website use, contact us:
VELARÉ Fragrances
Email: info@velarefragrances.co.za
WhatsApp: +27 (72) 737-5432
Website: velarefragrances.com